A bucket will be delivered to the address you provided within a few business days, and you will be given a collection day.

Pick-ups are currently scheduled for every other week, and you can find always see your service dates in the calendar on your customer portal.

You will receive a reminder via e-mail & SMS the day before each pick up. Place your bucket out by the curb by 9pm the night before your collection, our drivers will service your bucket before 5pm on the day of your collection.

We leave you a clean bucket and the cycle repeats!

Each subscriber is able to register for a free share of compost each winter. Free shares are distributed in the spring.

Givebacks for the 2024 season have ended.  All new customers must be signed up by 1/31/25 to be eligible for 2025 compost givebacks.

You can still get compost: Purchase additional compost as needed through the Shop in your customer portal!

• • One bag of compost allows for a half inch layer on a 3 x 3 plot
  • $10.50 + tax per bag, subscribers get free delivery!
  • Compost orders over 30 bags are considered bulk orders which should be ordered directly from our partners at Linvilla Orchards
    • Call 610-876-7116 and mention that you compost with MC- it entitles you to a 20% discount on bulk compost orders.
    • Bulk orders are a minimum of 1 yard
    • Linvilla delivers compost at cost determined by mileage

Most people put their bucket with their other trash bins and leave a countertop compost bin either on their counter or under their sink. Every day or so, just empty that into your bucket.

Subscription costs cover collections based on the bucket volume with the option to put out up to five pizza boxes per collection. We know that overflow can happen & our Bag to Earth bags are your solution! Sold in our shop, these are compostable brown bags designed for food waste as they have a compostable film on the inside to help avoid leaks. 

These bags are clearly labeled and our drivers are instructed to take up to 3 along with your bucket contents during normal collection. If you are putting out 4 or more bags, please contact our customer service team ahead of collection. If you have extra materials one week but do not have these bags on hand, please contact our team ahead of time so we can note it and charge as needed. 

If our drivers note extra materials during collection that are not in the Bag to Earth Bags and have not been previously noted, our drivers may or may not be able to take materials based on truck capacity. If the drivers are able to take materials customers will automatically be charged an $10 extra materials fee. 

If you have a special week, like you hosted a major holiday or event, let us know ahead of time and we can drop you an extra container or two that we will take back during your next collection.

If you are consistently composting more every week, good for you! We offer additional buckets as needed, up to a max of 5 per household.

If you missed your collection, contact us via phone, email or the customer portal with whichever solution you prefer:

• Bring your bucket to an MC drop spot, free for all subscribers. Contact our customer service for more information on when/how you can drop materials.

• We can drop you an additional container to hold you over till your next service date for a $10 fee. Container will be removed at your next scheduled collection. Containers delivered on Monday or Friday.

• If you need materials removed sooner, we can collect materials on an upcoming delivery route for a $15 fee. Please submit requests ASAP. Delivery routes are Monday or Friday.

Please reach out to us as soon as possible after your missed collection and let us know which solution works best for you.

We ask that you put your buckets out for service the night before your collection day. Our drivers operate as early as 4am to as late as 5pm, depending on the day. Having your bins out the night before ensures your bins will be serviced no matter what time our driver comes by.

We ask that you place your bins in a location that is visible from the road, and as close to the curb as possible. This ensures that our drivers can efficiently spot and service your bin swiftly and thoroughly. If your service day is the same as your trash and recycling day, please place your compost bins separate from trash and recycling bins to avoid it being mistaken for trash.

Your individual service schedule will fluctuate as our routes continue to grow and add new subscribers. New members from week to week can change the layout of our routes dramatically, making your stop first one week and last the next.  We know this can be confusing, and have a feature to send you an email notification as soon as your bucket has been serviced so that you don’t have to wonder if we have come yet. If you would like to add this feature, head to service notifications in your customer portal or send us an email. 

Additionally, our drivers are out from 4am – 5pm on collection days. If your bucket has not been serviced between those hours do not worry, we are still on the way! If it is after 5pm, please contact us as perhaps we missed you ( we make mistakes too!) 

Here are a few tips for deterring neighborhood critters from your bins:

• Keeping your bin stored inside until the night before collection
• Keep the outside of your bin clean from any food/oils that may attract rodents
• Purchase Grannick’s bitter apple spray, this is used on pets, and works on outside critters too! Just spray the buckets when you put them outside. This can be found at any pet store.
• After collection, line the bottom of your bucket with some old paper, like newspaper, or brown paper bags, etc. This should help to absorb any attractive smells
• Move your bins to a new location, a small move can confuse animals who were coming back on a regular basis
• Place your bin inside a larger metal or plastic trash container- please let our team know if you plan to do this so we can alert our drivers.

We understand that animal damage is out of your (and our) control but we encourage you to act on one of the tips from above to help avoid further damage as our replacement policy now charges for bucket and lid replacements. 

Reach out and let us know! You have options

1. Consider moving up one more bucket – we want to take everything you have!
2. Purchase the Bag to Earth Bags from our shop- a lined brown bag that is compost approved! If you place these bags out with your bucket during normal collection our drivers will take up to 5 extra per collection.
3. If you don’t have the Bag to Earth Bags handy call or email us to let us know ahead of time so we can alert our drivers and charge a collection fee as needed.

Materials outside of your buckets that are not in the Bag to Earth Bags or that have not been noted ahead of time will not be collected.

Please notify us right away so we can alert our drivers and work out a solution that works for both of us.

Screw Tops are a more durable lid. While they require more of an investment, they are designed to last longer in hopes to limit the amount of EZ peel replacement lids needed.

$15 includes installation & delivery. For more details regarding these lids click here.

We made the decision to add per container and lid charges so that we can continue to operate our service without changing our subscription costs. We ask our members to share this cost with us. Our team will continue to proactively ensure containers are clean and secure for our subscribers.

• New subscribers pay a one time non-refundable $15 new bucket fee per container, charged after your free trial month. When adding buckets to your subscription this fee will apply. Bucket fee is subject to change with market prices.
• All customers are entitled to one free lid replacement, after that lid replacements can be purchased through the shop for $2.75.
• Bucket replacements are $9.50 per bin. 

There are various ways in which you can communicate with our team. Email us at info@mothercompost.com or give us a call at 610-509-9700.

You can also use your portal to send us a direct message, report a missed pick up, or even reach out via the customer support form.